I wish to acknowledge the outstanding service which has been displayed by two of your workers. Firstly Jo (care Coordinator), demonstrated her thorough knowledge of what I was seeking to do on behalf of my aged mother (96 years old). I had been given the run around by another provider who had been looking after Mum before she entered hospital and was in hospital or respite for 3 months, only to be told that they didn’t provide “looking after mum when she had a shower” they only now offered cleaning services. Spoke to DVA and was given Oxley’s telephone number and that is when absolute bliss started. Jo informed me what I had to do, and I did as I was asked. I was frustrated, cranky and fed up until I spoke with Jo who helped calm me, put things in place and result was that she organised for Lynda (Registered Nurse) to meet Mum and determine that she was in need of that TLC which I am confident Oxley will be able to deliver based on the professional approach demonstrated by Jo and Lynda. Lynda was through in her questioning Mum, precise with her findings and assessment, did all the right things that made Mum confident, her interests were well and truly looked after and I am sure people will agree that keeping a patients head in focus is as important as getting the body up to speed.
A big THANK YOU to both Jo and Lynda!