Department of Health Releases Home Care Packages

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Oxley Home Care

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Based on 14 reviews

Annie Grainger

04:57 25 Oct 19

Recently Oxley Home Care commenced providing home care personal services for my father. The Senior Care Coordinator was very prompt in coming to visit my father and in organising support within a week of my phone call enquiry. She has been very friendly and helpful, and keen to ensure that the Care Worker is a good match for my father. We appreciated her phone call following up after the Care Worker's first visit to check that Dad was happy and that his needs were being met. Dad is indeed very happy with the support of his Care Worker - "She is a delightful young lady with a personality that brightens up my day. She comes for one hour five mornings a week, and is meticulous in carrying out the allocated tasks. She is efficient and uses her initiative." Many thanks Oxley Home Care! Margaret Grainger

Anthony Rich

23:36 18 Sep 19

Oxley Home Care are real professionals, and I was lucky to find them. They followed up promptly on my initial call, and always stayed in contact. They went out of their way to help me get started with a care worker, who was always prompt and supportive. I can highly recommend them !

Bec Jamieson

05:20 06 Sep 19

Supportive and caring organisation with clients best interests at heart. A truly wonderful place to work

Emma Clyant

02:59 06 Sep 19

Such a supportive and caring organisation to work for

Karen Kaye-Smith

00:37 02 Jul 19

I do not know what I would do without Oxley Home Care. From Management/Office staff to Carer's, the service is exceptional. The level of service and the interaction of Carer's with my parents is just amazing. Absolutely exceptional. At times I have needed adhoc services urgently and Oxley Office staff has organised this with ease for me. I cannot praise Oxley Home Care enough. I know they have my parents needs and wellbeing a priority. I do not hesitate in recommending Oxley Home Care .

SOFIA KATSIARIS

07:16 17 Dec 18

I have been very fortunate to find a provider like the Oxley Home Care team. From senior management to Regional care Manager, to all the lovely ladies in the office and all the care workers that have assisted in helping me take care of my mother at home, I have found them to be very professional in all aspects of there work. They have been very understanding and caring and very compassionate , always willing to do above and beyond in assisting me to take care of my mother and giving me and my family the moral support to continue to do so. I highly recommend Oxley Home Care to anyone who is in need of any type of care for themselves or for there loved ones or even for a friend. You will not be disappointed. Thank you so much Oxley Home care Team. You are amazing. Please continue the terrific work of always helping others. Thank you again. Sr. Sofia.

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Department of Health releases Home Care Packages

By Gilian Douglass
March 24, 2017
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Home Care Packages

The Australian Government Department of Health has announced this week that a “new national system for prioritising access to home care packages has now been established.”

The new system will allow Home Care Packages to be assigned to consumers according to their relative needs and how long they have been waiting in care.

Importantly, the Australian Government Department of Health has started releasing Home Care Packages through the new system, with approximately 11,300 Home Care Packages scheduled for release throughout March 2017. Approximately 1,200 Home Care Packages have been released with an additional 10,100 to be released nationally over the coming week.

(For more information on how to apply for a Home Care Package, click here.)

Fraser Douglass, Managing Director at Oxley Home Care in Belrose, says it’s an exciting time to be a provider in the aged care sector.

"This is an important step in moving towards an aged care system which is more consumer-driven, market-based and focusing on customer service. Care providers will need to deliver and meet consumers’ expectations to attract and retain customers," he said.

From April 2017, Home Care Packages will be released on a regular basis, likely to be weekly.

The number of Home Care Packages that are released will ensure that the overall Australian home care market continues to grow.

How does the Home Care Package system work?

Consumers will receive a letter when they have been assigned a Home Care Package. This letter will include a unique referral code which can be used to access the Home Care Package. Consumers have 56 days to choose and enter a home care agreement with an Approved Provider of Home Care services.

Consumers can choose the Home Care provider by contacting them directly or alternatively the consumer may ask that My Aged Care send an electronic referral on their behalf.

Upgrading a Home Care Package

For consumers who have been assigned a Home Care Package upgrade, their Home Care Package provider will receive an immediate notification from My Aged Care and they will be contacted directly by the Home Care provider.

Did you find this article informative?

To find out more about Home Care Packages, click here.

For information on the top five things you need to know about Home Care Packages, click here.

And, to discover the warning signs that your ageing parents need help at home, click here.

About Oxley Home Care:

Oxley Home Care, established in 2006, is a family-owned Sydney company and is an Approved Government Provider for aged care services, specialising in Dementia Care.

Oxley Home Care is an Approved Provider of Home Care Packages funded by the Commonwealth Department of Health and Ageing and holds an allocation of Home Care Packages. These packages are designed to provide assistance to the elderly, to remain living independently at home.

To gain access to a Home Care Package, the government requires that you undergo a comprehensive assessment by your local Aged Care Assessment Team (ACAT). To arrange the assessment, contact My Aged Care on 1800 200 422 or visit the My Aged Care web site.

For more information, please feel free to call Oxley Home Care on 1300 993 591.

Gilian Douglass

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us.
Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us.
Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother.
Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

Gail, Turramurra