Landmark Reforms to the Australian Aged Care Sector

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Annie Grainger

04:57 25 Oct 19

Recently Oxley Home Care commenced providing home care personal services for my father. The Senior Care Coordinator was very prompt in coming to visit my father and in organising support within a week of my phone call enquiry. She has been very friendly and helpful, and keen to ensure that the Care Worker is a good match for my father. We appreciated her phone call following up after the Care Worker's first visit to check that Dad was happy and that his needs were being met. Dad is indeed very happy with the support of his Care Worker - "She is a delightful young lady with a personality that brightens up my day. She comes for one hour five mornings a week, and is meticulous in carrying out the allocated tasks. She is efficient and uses her initiative." Many thanks Oxley Home Care! Margaret Grainger

Anthony Rich

23:36 18 Sep 19

Oxley Home Care are real professionals, and I was lucky to find them. They followed up promptly on my initial call, and always stayed in contact. They went out of their way to help me get started with a care worker, who was always prompt and supportive. I can highly recommend them !

Bec Jamieson

05:20 06 Sep 19

Supportive and caring organisation with clients best interests at heart. A truly wonderful place to work

Emma Clyant

02:59 06 Sep 19

Such a supportive and caring organisation to work for

Karen Kaye-Smith

00:37 02 Jul 19

I do not know what I would do without Oxley Home Care. From Management/Office staff to Carer's, the service is exceptional. The level of service and the interaction of Carer's with my parents is just amazing. Absolutely exceptional. At times I have needed adhoc services urgently and Oxley Office staff has organised this with ease for me. I cannot praise Oxley Home Care enough. I know they have my parents needs and wellbeing a priority. I do not hesitate in recommending Oxley Home Care .

SOFIA KATSIARIS

07:16 17 Dec 18

I have been very fortunate to find a provider like the Oxley Home Care team. From senior management to Regional care Manager, to all the lovely ladies in the office and all the care workers that have assisted in helping me take care of my mother at home, I have found them to be very professional in all aspects of there work. They have been very understanding and caring and very compassionate , always willing to do above and beyond in assisting me to take care of my mother and giving me and my family the moral support to continue to do so. I highly recommend Oxley Home Care to anyone who is in need of any type of care for themselves or for there loved ones or even for a friend. You will not be disappointed. Thank you so much Oxley Home care Team. You are amazing. Please continue the terrific work of always helping others. Thank you again. Sr. Sofia.

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Landmark reforms to the Australian aged care sector

By Gilian Douglass
February 24, 2017
2 Comments
Aged Care

Australian seniors will be given the power to choose their in-home aged care provider as of Monday February 27, 2017 as a result of landmark reforms to the Australian aged care industry.

The reforms are the result of the Productivity Commission’s 2011 Inquiry, which found that the Australian aged care system suffers key weaknesses, including a high regulatory burden, lack of timely access to care and limited consumer choice.

From March 2017, Australian seniors will be able to access Home Care Packages* that are tailored to meet their individual needs and circumstances. Older Australians will be able to choose an aged care provider that best meets their goals and needs and it will be easier for them to change providers, with funding for the package following the individual to their new provider.

Fraser Douglass, Managing Director at Oxley Home Care in Belrose, says it’s an exciting time to be a provider in the aged care sector as the changes will promote customer service in aged care.

“These reforms will strengthen the Australian aged care system to provide higher quality and more innovative services. Care providers will need to deliver and meet consumers’ expectations to attract and retain customers," he says.

The Increasing Choice in Home Care legislation is an important step in moving towards an aged care system which is more consumer-driven, market-based and less regulated.

One of the key results of the reform will be a consistent approach to prioritizing access to Home Care Packages through the My Aged Care gateway (www.myagedcare.gov.au).

The landmark reforms have given Australian aged care providers the impetus to tailor their services to the individual and focus not just on the care provided but on the entire customer experience, providing better engagement with existing clients and to reach out to potential clients.

“We're very excited for the next stage of growth the industry is about to embark on and believe the Federal Government’s recent reforms to home care in the 2015/2016 Budget will have a significant impact on Australian seniors. It’s going to be very positive – for everyone,” Fraser Douglass continued.

The second stage of the reforms will include the integration of the Home Care Packages Program and the Commonwealth Home Support Program into a single care at home program, simplifying the way that services are delivered and funded to seniors, from July 2018.

*About Home Care Packages:

Home Care Packages are funded by the Commonwealth Department of Health and Ageing to support eligible people over the age of 65 years with the essential home care assistance they need to live a quality life independently, maintaining their personal and social connections with the community, in the comfort of their own home.

About Oxley Home Care:

Oxley Home Care, established in 2006, is a family-owned Sydney business and an Approved Government Provider for aged care services, specialising in Dementia Care.

Oxley Home Care provides Dementia Care, Private Care, Home Care, Nursing, Veterans Home Care and Allied Health to enable people to live a quality life independently in their own home and stay connected to their local community.

For further information, please feel free to call Oxley Home Care on 1300 993 591.

Oxley Home Care, established in 2006 in Belrose, is a family-owned Sydney company and an Approved Government Provider for aged care services, specialising in Dementia Care and Nursing.

Gilian Douglass

Comments

Ken and Lyn Brennan says:
February 25, 2017 at 1:31 pm
Please send us details about this system and how we obtain this service, we are in our 70’s and not well people, and want to stay in our own home, what is available to us and the cost. We live in the Gunnedah area. Thank you.
Reply
1. Kate Paul says:
  February 27, 2017 at 9:53 am
  Hi Mr and Mrs Brennan, I can see on our system that my colleague Julia sent you an email with all of the information you have asked for this morning. If you require any other details please let us know. Thank you.
  Reply

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My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

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Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us.
Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us.
Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother.
Thank you team!

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To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

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