Why it’s important to ensure your aged care provider is accredited…

Australian home care and aged care providers are subject to an accreditation process to help ensure the care provided meets the necessary levels of service.

The Australian Aged Care Quality Agency (AACQA) speaks to 55,000 aged care recipients and their families every year when they visit residential aged care home as part of their assessment of residential homes.

Oxley Home Care carries out self assessments

  • Oxley Home Care carries out regular self assessments and provides this information to the quality review team of  the Australian Aged Care Quality Agency  to ensure our home care service is of the highest quality.
  • We pride ourselves on excellent, client-focused care and this has led to an exemplary accreditation record with AACQA.

The three main areas that home care providers, like Oxley Home Care, are assessed against, include:

Effective management – A demonstrated management processes based on a continuous improvement approach to service management, planning and delivery;

Appropriate access and service delivery – each client has access to services and receives services that are planned, delivered and evaluated with their involvement and their family’s and,

Service user rights and responsibilities – Each client (or their representative) is provided with information to help them make service choices and has the right (and responsibility) to be consulted and respected. Clients also have access to complaints, advocacy information, processes; and their privacy and confidentiality and their right to independence is respected.

These items can be read in full here.

The AACQA conducts quality reviews of Australian home care services; provides compliance monitoring, information and training to providers; and works with the community to promote quality care for older Australians.



care recipients are actively encouraged to contribute to decisions made by home care services about the care and services they receive.

This means that aged care providers will focus on a strong continuous improvement approach, as well as on the needs and preferences of care recipients.

Read the AACQA Home Care Quality Review process here.

About Oxley Home Care:

Oxley Home Care, established in 2006, is a family-owned Sydney company and is an Approved Government Provider for aged care services, specialising in Dementia Care.

Oxley Home Care provides Dementia Care, Private Care, Home Care, Nursing, Veterans Home Care and Allied Health to enable people to live a quality life independently in their own home and stay connected to their local community.

Oxley Home Care is an Approved Provider of Home Care Packages funded by the Commonwealth Department of Health and Ageing and holds an allocation of Home Care Packages. These packages are designed to provide assistance to the elderly, to remain living independently at home.

To gain access to a Home Care Package, the government requires that you undergo a comprehensive assessment by your local Aged Care Assessment Team (ACAT). To arrange the assessment, contact My Aged Care on 1800 200 422 or visit the My Aged Care web site.

For more information, please feel free to call Oxley Home Care on 1300 993 591.

Gilian Douglass

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