Finding the best home care for your family…

The decision has been made. Your elderly loved one needs some assistance from a professional aged care provider. Where do you start? What do you need to look for in an aged care provider?

After you have contacted, been assessed by an Aged Care Assessment Team (ACAT) and have ascertained eligibility for a Home Care Package – what’s next?

Rita Merienne, founder of Aged Care Consultancy, Aged Care with Ease (ACE) has these tips for finding the right aged care provider for your loved one.

Well established

Have they been doing this for a while or are they new to the business? Do they have the infrastructure to be able to provide the services you need?


Ask for other clients’ opinions. Talk to people and get their views on their aged care.

Questions for the service provider

Ask them what they would do in certain situations i.e. what happens if mum is uncomfortable with personal care?

Know what service your aged loved one needs

I know this sounds very obvious, however you would be surprised. Sometimes your aged loved one doesn’t tell you everything. Whether it is because they forget or they don’t want you to know how much they need assistance in the home. Talking to a doctor with your loved one and finding out what their health needs are is important. This includes regular discussions with the aged care provider to understand what their day-to-day needs are.

The right fit

Finding the right aged care provider that understands the emotional aspects of aged care is very important – it is tough for everyone and the last thing you need is a provider that doesn’t understand and respect a family’s and client’s needs.

To learn the steps involved in applying for a Home Care Package, click here


With the reforms to the Australian aged care industry, make sure the aged care provider you pick is able to articulate clearly what they will provide and the costs involved.

To learn about the changes to the Australian aged care sector, click here

To discover how you can estimate your Home Care fees, click here

Are they professional?

Friendly and engaging staff that can handle some difficult and stressful situations – you only want the best for your aged loved one. Providing care can be one of the most stressful situations and you need somebody that can always be respectful to your aged loved ones. After all it is a position of trust – trust in care and trust in the home.

Open and honest communication between everyone

You need to have regular and open communication with your aged care provider. Have one sibling as the contact with the provider and make sure there is regular contact and that the messages are being conveyed to everyone – provider, siblings and aged loved one. Please include your aged loved one in everything – let them know what is going on and who will be doing it. Trust me, it will help in the long run.

To learn more about the importance of having a chat about aged care with your loved one, click here

About Oxley Home Care:

Oxley Home Care, established in 2006, is a family-owned Sydney company and is an Approved Government Provider for aged care services, specialising in Dementia Care.

Oxley Home Care provides Dementia Care, Private Care, Home Care, Nursing, Veterans Home Care and Allied Health to enable people to live a quality life independently in their own home and stay connected to their local community.

Oxley Home Care is an Approved Provider of Home Care Packages funded by the Commonwealth Department of Health and Ageing and holds an allocation of Home Care Packages. These packages are designed to provide assistance to the elderly, to remain living independently at home.

To gain access to a Home Care Package, the government requires that you undergo a comprehensive assessment by your local Aged Care Assessment Team (ACAT). To arrange the assessment, contact My Aged Care on 1800 200 422 or visit the My Aged Care web site.

For more information, please feel free to call Oxley Home Care on 1300 993 591.

Gilian Douglass

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