Home Care Packages

Help me get funding for Home Care

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online.  Please feel free to call us on 1300 993 591.

I have been Approved a Home Care Package. What does this mean?

If you have received a letter which states you have been Approved for a Home Care Package, this means you have been assessed by the Aged Care Assessment Team (ACAT) as eligible for a funded package. Your name has now been added to the national priority queue.

There will be a waiting period between the time you are approved for care and the time that you are assigned a Home Care Package. This waiting period is based on the length of the national queue, priority of access and could be up to 12 months in duration.

If you need help during this time, we can assist with Private Care, which is a fee for service.

What next?

While you’re waiting for a Home Care Package to be assigned to you, it’s recommended that you research Home Care Providers in your local area. If you need help in choosing a local Home Care Provider, My Aged Care can assist through the Service Finder on their web site.

Find out:

  • How the Home Care Provider can best meet your needs.
  • The fees payable – administration, case management and exit fees.
  • Personal contributions you’ll be expected to pay towards the cost of your care.
  • The hours of support services per level of care.

There are two types of fees that you can expect to pay:

  • A basic daily fee, the maximum being 17.5 per cent of the single person rate of the basic Age Pension.
  • Depending on your income, you may be asked to contribute more to the cost of your care. This is known as the ‘income-tested care fee’ and is in addition to the basic daily fee.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

I have been Assigned a Home Care Package. What do I do now?

Congratulations! This means you now have a Home Care Package. Your letter Assigning a level of Home Care Package will include a Referral Code.  

If you’ve been assigned a Home Care Package below the level that you’ve been approved for, this is so that you can start receiving some interim care and services while you wait for a higher Home Care Package to become available at your approved level. Accepting the lower level Home Care Package will not affect your place in the national queue for higher level packages.

Don't worry. Oxley Home Care can help you.

If you’ve decided that you would like Oxley Home Care to be your new Home Care Package Approved Provider, we can take care of all of the paperwork.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

What to do next?

Once you have a Home Care Agreement, a care plan and an individualised budget, your care and services can begin.

Your Home Care Package starts on the day your Home Care Agreement is signed. As part of the Aged Care Reforms you may move your package to a new provider at any stage.

The Aged Care Assessment Team (ACAT) will determine the level of care that you require.

There are four levels of care within the Home Care Packages program, with each level differing in the quantity of services and resources available.

Home Care Package Level 1
Home Care Package Level 2
Home Care Package Level 3
Home Care Package Level 4

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