Finding the best home care for your family…

The decision has been made. Your elderly loved one needs some assistance from a professional aged care provider. Where do you start? What do you need to look for in an aged care provider?

After you have contacted, been assessed by an Aged Care Assessment Team (ACAT) and have ascertained eligibility for a Home Care Package – what’s next?

Rita Merienne, founder of Aged Care Consultancy, Aged Care with Ease (ACE) has these tips for finding the right aged care provider for your loved one.

Well established

Have they been doing this for a while or are they new to the business? Do they have the infrastructure to be able to provide the services you need?


Ask for other clients’ opinions. Talk to people and get their views on their aged care.

Questions for the service provider

Ask them what they would do in certain situations i.e. what happens if mum is uncomfortable with personal care?

Know what service your aged loved one needs

I know this sounds very obvious, however, you would be surprised. Sometimes your aged loved one doesn’t tell you everything. Whether it is because they forget or they don’t want you to know how much they need assistance in the home. Talking to a doctor with your loved one and finding out what their health needs are is important. This includes regular discussions with the aged care provider to understand what their day-to-day needs are.

The right fit

Finding the right aged care provider that understands the emotional aspects of aged care is very important – it is tough for everyone and the last thing you need is a provider that doesn’t understand and respect a family’s and client’s needs.


With the reforms to the Australian aged care industry, make sure the aged care provider you pick is able to articulate clearly what they will provide and the costs involved.

Are they professional?

Friendly and engaging staff that can handle some difficult and stressful situations – you only want the best for your aged loved one. Providing care can be one of the most stressful situations and you need somebody that can always be respectful to your aged loved ones. After all, it is a position of trust – trust in care and trust in the home.

Open and honest communication between everyone

You need to have regular and open communication with your aged care provider. Have one sibling as the contact with the provider and make sure there is regular contact and that the messages are being conveyed to everyone – provider, siblings and aged loved one. Please include your aged loved one in everything – let them know what is going on and who will be doing it. Trust me, it will help in the long run.

About Oxley Home Care:

Oxley Home Care, established in 2006, is a family-owned Sydney company and is an Approved Government Provider for aged care services, specialising in Dementia Care.

Oxley Home Care provides Dementia Care, Private Care, Home Care, Nursing, Veterans Home Care and Allied Health to enable people to live a quality life independently in their own home and stay connected to their local community.

Oxley Home Care is an Approved Provider of Home Care Packages funded by the Commonwealth Department of Health and Ageing and holds an allocation of Home Care Packages. These packages are designed to provide assistance to the elderly, to remain living independently at home.

To gain access to a Home Care Package, the government requires that you undergo a comprehensive assessment by your local Aged Care Assessment Team (ACAT). To arrange the assessment, contact My Aged Care on 1800 200 422 or visit the My Aged Care website.

For more information, please feel free to call Oxley Home Care on 1300 993 591.

Related News

How to leave a Google Review.

Have you heard about Google Reviews? They are a great way of sharing your experience so other people find it easier to navigate different businesses and work out if they will be the right fit for them.Wondering how to leave a  Google Review? However it can be a bit confusing to leave a Google Review

Read More »
Home Care Package supplements

What are Home Care Package supplements?

Have you heard about Home Care Package supplements? Supplements offer Home Care Package recipients more funding or support on top of their package allocation. There are a range of supplements a Home Care Package recipient could be eligible for dependent on their unique care needs. The Australian government pays supplements in order to cover the

Read More »
Managing diabetes as you age.

Managing your Diabetes as you Age.

Did you know that diabetes is the fastest-growing chronic condition in Australia? Over the past year, over 120,000 Australians have developed the illness bringing its current total of people impacted to around 1.8 million. Throughout this blog, you will find helpful tips to help you or someone you love to manage the illness as they

Read More »

Our Guarantee

Not satisfied? Get a refund and $250 back!

At Oxley Home Care, we are confident that our team will be the right fit for you. With over 20 years of experience, we have a proven track record of delivering premium, quality care at an affordable price across Sydney. If you aren’t happy with the quality of service you receive after joining us as a new client or switching from another provider, we will refund the cost of the service provided and give you $250.

That’s how confident we are of being your best partner in care.

From our happy Sydney clients

Hear what our happy clients have to say about Oxley Home Care

    We are part of the myHomecare Group

    A group that includes other trusted, quality brands. Together we help older Australians live happily and safely, providing them with local and tailored support across the country.

    Want to learn more?

    Just give us a call on 1300 992 639 and one of our friendly Care Specialists will help you learn the ropes and get the most out of your Home Care Package.

    1300 993 591