FAQs
It all starts here!
The Australian government has created the Home Care Packages Program to help older people to live at home for as long as possible. If you want to stay in your own home as you get older, but need some assistance with things that may improve your health, wellbeing and independence, a Home Care Package may help you. For more information on Home Care Packages, please visit the My Aged Care website or call My Aged Care on 1800 200 422.
The first step is to call the Government’s My Aged Care Team on 1800 200 422 or visit myagedcare.gov.au. They will register you over the phone and arrange an appointment for you to be assessed by the Aged Care Assessment Team for a Home Care Package. If eligible, you will receive approval of your Home Care Package and level from My Aged Care within 10 days. You will join a waiting queue that can take 3-12+ months depending on the package level, to be allocated a Home Care Package. During this time, if you need help, we can assist you with individually tailored private care services in any way that suits you. These are based on a fee for service. For more information, call us on 1300 993 591.
When you reach the top of the queue, My Aged Care will send you a letter of assignment of your Home Care Package, with a 10 digital Referral Code. When you receive this, contact us as your chosen Home Care Provider, and we will connect your Home Care Package with My Aged Care and begin services on your behalf.
The ACAT teams are located around Australia. Contact us on 1300 993 591, or visit the My Aged Care website http://www.myagedcare.gov.au or by calling My Aged Care on 1800 200 422.
During your ACAT assessment, your assessor will identify your needs and advise on the types of care services that may help you to stay at home. This is a time for you to speak up! Talk about what you are still able to do for yourself and what you may need assistance with to stay living at home with the lifestyle you choose. Your assessed needs will help to determine which level of Home Care Package you may be eligible for. You will also be asked about whether you want to use residential respite care in the future. You can have a friend, family member, partner, carer or advocate with you during the assessment. Download our FREE Home Care Guide to guide help you navigate My Aged Care, accessing services and maximising the funding you can receive. It also includes a My Aged Care checklist to get you prepared.
Your letter of approval from My Aged Care means that you have been successful in your My Aged care assessment for receiving home care assistance. You have been placed in a national priority queue for Home Care Packages, for when it becomes available. There will be a waiting period between the time you are approved for care and the time that you are assigned a Home Care Package. This waiting period is based on your needs and circumstances as well as the time you have already spent waiting for care. During this time, if you need help, we can assist with Private Care, which is based on a fee for service. For more information, call us on 1300 993 591.
When you reach the top of the national priority queue, My Aged Care will send you a letter of assignment of your Home Care Package, with a 10 digital Referral Code. When you receive this, contact us as your chosen Home Care Provider, and we will connect your Home Care Package with My Aged Care and begin services on your behalf
I have received my Letter of Assignment from My Aged Care. What’s next?
Your letter of assignment advises you of the level of Home Care Package that’s been assigned to you. There are four levels of a Home Care Package – Level 1 is the lowest amount of funds and Level 4 is the highest. The letter will contain a 10 Digital unique Referral Code that you will need to supply to your chosen Home Care Provider with 56 days from the date of your assignment letter. Call us on 1300 993 591 and we will take care of the rest.
Once you have a Home Care Agreement with us, we will prepare a tailored Care Plan and an individualised budget for you, and your services can commence.
You can stay on a Home Care Package as long as you need, to support you living safely in your own home. We work with you to ensure that you continue to receive the best services for you to meet your goals.
What services are typically included in a Home Care Package?
Oxley Home Care have a broad range of services to choose from, to look after you safely at home, so you can live life with zest, optimism passion and energy.
- Be Well – Our Core Services: Support you and help around the house
- Feel Well – Supports to keep your body health
- Think Well – Supports for your healthy mind
- Connect Well – Support for home and on the go
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Our Guarantee
Not satisfied? Get a refund and $250 back!
At Oxley Home Care, we are confident that our team will be the right fit for you. With over 20 years of experience, we have a proven track record of delivering premium, quality care across Sydney. If you aren’t happy with the quality of service you receive after joining us as a new client or switching from another provider, we will refund the cost of the service provided and give you $250.
That’s how confident we are in being your best partner in care.
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