Consumer Collection Notice

Collection of Personal and Sensitive Health Information

The personal and sensitive health information you provide here will be used by Oxley Home Care to perform and record the following activities listed;
1. Holistic Client Assessment, Cognitive Assessment, Falls Assessment, and other assessments to assist in the development of care plans and implementation of support services.
2. Care Plan Assessment and Care Plan Reviews to assist with your care.
3. Conduct Environmental Risk Assessments of your residential home to ensure the workplace health and safety of the staff and personnel who visit your home when providing your care.
4. Wound Care Management including the taking of photographs and measurements to monitor the progress of any wound healing process.
Oxley Home Care may also collect personal information and sensitive health information from other allied health providers, health specialists, general practitioners, government bodies including Medicare and My Aged Care, and client advocates and representatives, including next of kin to assist with providing your care.
If you decide not to disclose your personal and sensitive health information to us, we will be unable to provide you with care and services listed in this Collection Notice.
All personal and sensitive health information that you provide maybe be disclosed to others including;
1. Next of kin and or Enduring Guardians.
2. Service providers and contractors that Oxley Home Care engages to assist in your care including but not limited to allied health providers, nursing agencies, health specialists and general practitioners.
3. Ambulance and emergency services, hospitals and other health care facilities, aged care assessment teams and other relevant government agencies.
4. Product suppliers including but not limited to pharmacists and consumables suppliers for items to assist and support your care needs including hire services for equipment and aides.

Download our Consumer
Collection Notice

Further Information & Questions

You can request a copy of our Privacy Policy by calling our offices on (02) 9986 2266 or read it online at www.oxleyhomecare.com.au.

Talk to a home care expert

1800 221 039

Not sure where to start?
We’re here to help.

Have you received your Home Care Package?

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online. Please feel free to call us on 1800 221 039.

We also offer a range of Private Care options that can be tailored to suit your needs.

Home Care Packages Private Care

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us.
Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us.
Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother.
Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

Gail, Turramurra

Memberships
& Accreditations

Download our '5 Easy Steps to a Home Care Package' information kit.

Click here

Oxley Home Care
Office Hours
8:30am – 5:00pm weekdays
1300 993 591

Google Rating

5.0

Oxley Home Care

Based on 14 reviews

Annie Grainger

04:57 25 Oct 19

Recently Oxley Home Care commenced providing home care personal services for my father. The Senior Care Coordinator was very prompt in coming to visit my father and in organising support within a week of my phone call enquiry. She has been very friendly and helpful, and keen to ensure that the Care Worker is a good match for my father. We appreciated her phone call following up after the Care Worker's first visit to check that Dad was happy and that his needs were being met. Dad is indeed very happy with the support of his Care Worker - "She is a delightful young lady with a personality that brightens up my day. She comes for one hour five mornings a week, and is meticulous in carrying out the allocated tasks. She is efficient and uses her initiative." Many thanks Oxley Home Care! Margaret Grainger

Anthony Rich

23:36 18 Sep 19

Oxley Home Care are real professionals, and I was lucky to find them. They followed up promptly on my initial call, and always stayed in contact. They went out of their way to help me get started with a care worker, who was always prompt and supportive. I can highly recommend them !

Bec Jamieson

05:20 06 Sep 19

Supportive and caring organisation with clients best interests at heart. A truly wonderful place to work

Emma Clyant

02:59 06 Sep 19

Such a supportive and caring organisation to work for

Karen Kaye-Smith

00:37 02 Jul 19

I do not know what I would do without Oxley Home Care. From Management/Office staff to Carer's, the service is exceptional. The level of service and the interaction of Carer's with my parents is just amazing. Absolutely exceptional. At times I have needed adhoc services urgently and Oxley Office staff has organised this with ease for me. I cannot praise Oxley Home Care enough. I know they have my parents needs and wellbeing a priority. I do not hesitate in recommending Oxley Home Care .

SOFIA KATSIARIS

07:16 17 Dec 18

I have been very fortunate to find a provider like the Oxley Home Care team. From senior management to Regional care Manager, to all the lovely ladies in the office and all the care workers that have assisted in helping me take care of my mother at home, I have found them to be very professional in all aspects of there work. They have been very understanding and caring and very compassionate , always willing to do above and beyond in assisting me to take care of my mother and giving me and my family the moral support to continue to do so. I highly recommend Oxley Home Care to anyone who is in need of any type of care for themselves or for there loved ones or even for a friend. You will not be disappointed. Thank you so much Oxley Home care Team. You are amazing. Please continue the terrific work of always helping others. Thank you again. Sr. Sofia.

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