• The care you deserve:
  • Directly employed care staff
  • Flexible and tailored care
  • 24/7 assistance
  • Personalised friendly customer service
A+ / A-

Talk to a home care expert

1300 993 591

Complaints & Feedback

Oxley Home Care’s aim is to promote an open and positive approach to complaints as part of our regular feedback strategy. Oxley Home Care recognises that feedback both positive and negative is essential in order to provide a high quality care that is required

Policy

  • Oxley Home Care encourages and promotes feedback as part of its quality improvement process.
  • Using information gained from feedback enhances organisational performance. Service improvements results from both handling complaints at an individual level and from the collation and analysis of complaint data.
  • Oxley Home Care acknowledges complaints and concerns and responds promptly and sensitively.
  • Oxley Home Care encourages resolution of minor complaints at the first point of service wherever possible.
  • Oxley Home Care assesses information and determines appropriate actions and responses based on severity and risk factors involved
  • Oxley Home Care deals with complaints in an unbiased, objective and impartial manner.
  • Oxley Home Care deals with complaints in a professional, private and confidential manner.
  • All complaints will be audited by Oxley Home Care and used to evaluate current services and improve services through continuous quality improvement processes.
  • Feedback is acknowledged and managed efficiently without unnecessary delays.

Complaints and Feedback can be provided by the form on the right, by contacting the General Manager directly on (02) 9986 2266 or by emailing confidential@oxleyhomecare.com.au


Talk to a home care expert

1800 221 039

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Have you received your Home Care Package?

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online. Please feel free to call us on 1800 221 039.

We also offer a range of Private Care options that can be tailored to suit your needs.

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us.
Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us.
Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother.
Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

Gail, Turramurra

Memberships
& Accreditations

Download our '5 Easy Steps to a Home Care Package' information kit.


Click here

Oxley Home Care
Office Hours
8:30am – 5:00pm weekdays
1300 993 591