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Complaints & Feedback

Oxley Home Care’s aim is to promote an open and positive approach to complaints as part of our regular feedback strategy. Oxley Home Care recognises that feedback both positive and negative is essential in order to provide a high quality care that is required

Policy

  • Oxley Home Care encourages and promotes feedback as part of its quality improvement process.
  • Using information gained from feedback enhances organisational performance. Service improvements results from both handling complaints at an individual level and from the collation and analysis of complaint data.
  • Oxley Home Care acknowledges complaints and concerns and responds promptly and sensitively.
  • Oxley Home Care encourages resolution of minor complaints at the first point of service wherever possible.
  • Oxley Home Care assesses information and determines appropriate actions and responses based on severity and risk factors involved
  • Oxley Home Care deals with complaints in an unbiased, objective and impartial manner.
  • Oxley Home Care deals with complaints in a professional, private and confidential manner.
  • All complaints will be audited by Oxley Home Care and used to evaluate current services and improve services through continuous quality improvement processes.
  • Feedback is acknowledged and managed efficiently without unnecessary delays.

Complaints and Feedback can be provided by the form on the right, by contacting the General Manager directly on (02) 9986 2266 or by emailing confidential@oxleyhomecare.com.au


Talk to a home care expert

1800 221 039

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Have you received your Home Care Package?

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online. Please feel free to call us on 1800 221 039.

We also offer a range of Private Care options that can be tailored to suit your needs.

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

I have been fortunate and blessed. My mother has been looked after with such professionalism, kindness and concern that is usually offered by a daughter or son. The Case Managers have never said no to my needs or wishes.

Victoria, Belrose

Testimonials from our valued clients.

Hi Gillian, I just wanted to let you know that sadly, I will be finishing up at CCNB on Friday. It has been a pleasure working with you over the last 9ish years, Oxley have always been so responsive and easy to work with, yourself in particular, and CCNB really value the relationship we have with you. I hope there are many more years of a successful partnership to come.

Sheryl, Mona Vale

Memberships
& Accreditations

Download our '5 Easy Steps to a Home Care Package' information kit.


Click here

Oxley Home Care
Office Hours
8:30am – 5:00pm weekdays