Choice Magazine reports on high Home Care Package exit fees being charged…

In June’s edition of ‘Choice’ magazine, Daily News Editor, Tony Ibrahim wrote about the high exit fees that some Aged Care Providers are charging their clients.

“Undisclosed fees as high as $4,000 are being charged by home care specialists to elderly pensioners and those living with a disability looking to change providers. These exit fees are crippling vulnerable consumers, with many of them living pay-to-pay, according to an investigation by ‘The Daily Telegraph’, reported Tony Ibrahim.

“The rise in exit fees follows the launch of the federal government’s Consumer Directed Care (CDC) program, which is intended to make Home Care treatment more transparent and easier to manage,” reported Tony Ibrahim.

Sanctions for those providers violating the Aged Care Act

Ken Wyatt, Federal Minister for Aged Care, warned that Home Care Providers violating the legislative requirements for exit fees could face sanctions.

“Exit fees and the process for managing such fees is embedded in the Aged Care Act… (providers who do not adhere) can be sanctioned if necessary,” Minister Wyatt told ‘The Daily Telegraph’.

“If a consumer ceases home care with a provider on or after 27 February 2017, the unspent funds, less an exit fee (where disclosed in a home care agreement), will need to be transferred to a new provider or returned to the Commonwealth and the consumer. These new arrangements will apply to unspent amounts accumulated since 1 July 2015,” states the ‘Increasing Choice in Home Care’ report released by the Australian Department of Health in May 2016.

What should you do?

Consumers with concerns about exit fees should talk firstly with their Aged Care Provider to clarify their fees and if still not satisfied, submit a complaint with the Aged Care Complaints Commissioner. Minister Wyatt said the average exit fee was $417.

Oxley Home Care doesn’t charge exit fees

At Oxley Home Care, we DO NOT charge exit fees, start-up fees or re-assessment fees during a Home Care Package. Funds are not “packaged” for spending per month and all surplus money not spent each month is rolled over and accumulated to spend as the client wishes.

As an Approved Provider for Home Care Packages – Level 1 to Level 4 – throughout Sydney, Oxley Home Care’s focus is on delivering a transparent and superior service to our clients.

Ensure your Home Care Agreement doesn’t contain exit fees

You will only be required to pay an exit fee if it is specified in your Home Care Agreement. So, if the exit fee is contained in your signed agreement, it will be taken from any unused funds when you leave your home care provider. However, if it isn’t contained in your contract, the fee cannot be introduced, once it has been signed.

Home care providers now need to publish their maximum exit fee on the My Aged Care website. These same exit fees must be agreed to in your contract and cannot be higher than the amount published on the My Aged Care website or your unspent funds.

An Oxley Home Care Agreement doesn’t charge an exit fee.

About Oxley Home Care:

Oxley Home Care, established in 2006, is an Approved Government Provider of Home Care Packages funded by the Commonwealth Department of Health. These packages are designed to provide assistance to the elderly, to remain living independently at home.

To arrange a comprehensive assessment by your local Aged Care Assessment Team, contact My Aged Care on 1800 200 422 or visit the My Aged Care website.

Our friendly team at Oxley Home Care can provide a simple estimate of home care fees and services, based on your individual needs. Please feel free to call us on 1300 993 591.

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Our Guarantee

Not satisfied? Get a refund and $250 back!

At Oxley Home Care, we are confident that our team will be the right fit for you. With over 20 years of experience, we have a proven track record of delivering premium, quality care at an affordable price across Sydney. If you aren’t happy with the quality of service you receive after joining us as a new client or switching from another provider, we will refund the cost of the service provided and give you $250.

That’s how confident we are of being your best partner in care.

From our happy Sydney clients

Hear what our happy clients have to say about Oxley Home Care

    We are part of the myHomecare Group

    A group that includes other trusted, quality brands. Together we help older Australians live happily and safely, providing them with local and tailored support across the country.

    Want to learn more?

    Just give us a call on 1300 992 639 and one of our friendly Care Specialists will help you learn the ropes and get the most out of your Home Care Package.

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