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Talk to a home care expert

1300 993 591

Step 1. Do I need help?

Ask yourself the following questions:
Do I need help now or in the foreseeable future:

  • Around my home with cleaning, meal preparation or transport to appointments or shopping?
  • With personal care including bathing, dressing or grooming?

Step 2. My Aged Care Registration

If you answered “Yes” to any of the above, then:

  • Call the Government My Aged Care Team on 1800 200 422 or visit www.myagedcare.gov.au
  • They will register you over the phone and arrange an appointment to be assessed for a Home Care Package

Step 3. Assessment & Allocation

Assessment for a Home Care Package:

  • The Aged Care Assessment Team (ACAT) will visit your home and assess you for a Home Care Package
  • If eligible, you will receive approval of your package (and level) from My Aged Care within 10 days
  • It can take between 6 to 12 months to be allocated a package.

Step 4. Research Approved Providers

While you are waiting for your Home Care Package allocation, contact Approved Providers in your area:

  • They will provide you with information, their fees and proposed hours of care per week
  • They may visit you to discuss your care needs

Step 5. Sign & Start your HCP

Once you receive you Home Care Package Allocation Letter:

  • You have 56 days to choose your provider and enter into a Home Care Package agreement
  • Services will start normally within 14 days
  • You can change your Approved Provider at anytime and transfer your funds

Talk to a home care expert

1800 221 039

Not sure where to start?
We’re here to help.

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Have you received your Home Care Package?

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online. Please feel free to call us on 1800 221 039.

We also offer a range of Private Care options that can be tailored to suit your needs.

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

I have been fortunate and blessed. My mother has been looked after with such professionalism, kindness and concern that is usually offered by a daughter or son. The Case Managers have never said no to my needs or wishes.

Victoria, Belrose

Testimonials from our valued clients.

Hi Gillian, I just wanted to let you know that sadly, I will be finishing up at CCNB on Friday. It has been a pleasure working with you over the last 9ish years, Oxley have always been so responsive and easy to work with, yourself in particular, and CCNB really value the relationship we have with you. I hope there are many more years of a successful partnership to come.

Sheryl, Mona Vale

& Accreditations

Download our '5 Easy Steps to a Home Care Package' information kit.

Click here

Oxley Home Care
Office Hours
8:30am – 5:00pm weekdays