5 Easy Steps to getting a Home Care Package

Step 1. Do I need help?

Ask yourself the following questions:
Do I need help now or in the foreseeable future:

  • Around my home with cleaning, meal preparation or transport to appointments or shopping?
  • With personal care including bathing, dressing or grooming?

Step 2. My Aged Care Registration

If you answered “Yes” to any of the above, then:

  • Call the Government My Aged Care Team on 1800 200 422 or visit www.myagedcare.gov.au
  • They will register you over the phone and arrange an appointment to be assessed for a Home Care Package

Step 3. Assessment & Allocation

Assessment for a Home Care Package:

  • The Aged Care Assessment Team (ACAT) will visit your home and assess you for a Home Care Package
  • If eligible, you will receive approval of your package (and level) from My Aged Care within 10 days
  • It can take between 6 to 12 months to be allocated a package.

Step 4. Research Approved Providers

While you are waiting for your Home Care Package allocation, contact Approved Providers in your area:

  • They will provide you with information, their fees and proposed hours of care per week
  • They may visit you to discuss your care needs

Step 5. Sign & Start your HCP

Once you receive you Home Care Package Allocation Letter:

  • You have 56 days to choose your provider and enter into a Home Care Package agreement
  • Services will start normally within 14 days
  • You can change your Approved Provider at anytime and transfer your funds

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