Home Care Packages

Help me get funding for Home Care

To be eligible for a subsidised Home Care Package you must register with My Aged Care and be assessed by the Aged Care Assessment Team (ACAT).

We can help you do this by phone or on line so please call us.

I have been Approved a Home Care Package, What does this mean?

If you have received a letter which states you have been Approved for a Home Care Package, this means you have been assessed by the Aged Care Assessment Team (ACAT) as eligible for a funded package. Your name has now been added to the National queue. You may wait up to 12 months for your name to come to the top of the list. During this time if you need help we can help you with Private Care which is a fee for service.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

I have been Assigned a Home Care Package. What do I do now?

Congratulations! This means you now have a Home Care Package. Your letter Assigning a level of Home Care Package will include a Referral Code 1- 555 555 555.  

You must select an Approved Provider to host your package and you must enter into an agreement with this provider within 56 days. Your services funded by the Home Care Package can start anytime within this 56 day period.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

What is a Home Care Package?

The Australian Government’s Home Care Packages Program helps you to live independently in your own home for as long as you can. The Program provides a subsidy towards a package of care, services and case management to meet your personal needs.We provide services to clients throughout the Sydney Metropolitan areas (Northern Sydney, Western Sydney, Sydney South West, South East Sydney, Inner West Sydney) and outside of these areas if we have available staff.

The four package levels are structured as follows:

  • Level 1 Home Care Package supports people with basic care needs
  • Level 2 Home Care Package supports people with low-level care needs
  • Level 3 Home Care Package supports people with intermediate care needs
  • Level 4 Home Care Package supports people with high-level care needs.

Each level of home care package provides a different subsidy amount. This amount is paid to an approved home care provider that you have selected.
The subsidy contributes to the total cost of your service and care delivery. It is also expected that you will contribute to the cost of your care where your personal circumstances allow.
You can find out more on the subsidy rates at the Department of Health’s website www.agedcare.health.gov.au

Aged care Assessment Team (ACAT) will determine the level of care required based a standard assessment. There are four levels of care within the Home Care Packages program, with each level differing in the quantity of services and resources available:

Home Care Package Level 1

Basic level of care;

  • designed to support people with basic care needs.
  • simple manual tasks at home
  • domestic assistance

Home Care Package Level 2

Low level care needs;

  • clients are still independent in areas such as personal care
  • may need a bit more support each week to remain independent.
  • may include domestic assistance, shopping and social support,
  • also home podiatry or some gardening assistance.

Home Care Package Level 3

Intermediate care needs;

  • most clients will have support in personal care, some meal preparation and medication support.
  • other funds may be spent on social support, transport, nursing, allied health,
  • also gardening and minor home modifications like ramps and rails.

Home Care Package Level 4

High care needs;

  • most clients will have support in personal care from five to seven times per week, once to twice daily.
  • other funds may be spent on social support, transport, nursing, allied health
  • also gardening and minor home modifications.

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