Home Care Packages Provider

Oxley Home Care company is a Government Approved Provider for Home Care Packages and have been providing high quality in home services throughout Sydney, NSW for over 12 years.

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online.  Please feel free to call us on 1300 993 591.

I have been Approved a Home Care Package. What does this mean?

If you have received a letter which states you have been Approved for a Home Care Package, this means you have been assessed by the Aged Care Assessment Team (ACAT) as eligible for a funded package. Your name has now been added to the national priority queue.

There will be a waiting period between the time you are approved for care and the time that you are assigned a Home Care Package. This waiting period is based on the length of the national queue, priority of access and could be up to 12 months in duration.

If you need help during this time, we can assist with Private Care, which is a fee for service.

What next?

While you’re waiting for a Home Care Package to be assigned to you, it’s recommended that you research Home Care Providers in your local area. If you need help in choosing a local Home Care Provider, My Aged Care can assist through the Service Finder on their web site.

Find out:

  • How the Home Care Provider can best meet your needs.
  • The fees payable – administration, case management and exit fees.
  • Personal contributions you’ll be expected to pay towards the cost of your care.
  • The hours of support services per level of care.

There are two types of fees that you can expect to pay:

  • A basic daily fee, the maximum being 17.5 per cent of the single person rate of the basic Age Pension.
  • Depending on your income, you may be asked to contribute more to the cost of your care. This is known as the ‘income-tested care fee’ and is in addition to the basic daily fee.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

I have been Assigned a Home Care Package. What do I do now?

Congratulations! This means you now have a Home Care Package. Your letter Assigning a level of Home Care Package will include a Referral Code.  

If you’ve been assigned a Home Care Package below the level that you’ve been approved for, this is so that you can start receiving some interim care and services while you wait for a higher Home Care Package to become available at your approved level. Accepting the lower level Home Care Package will not affect your place in the national queue for higher level packages.

Don't worry. Oxley Home Care can help you.

If you’ve decided that you would like Oxley Home Care to be your new Home Care Package Approved Provider, we can take care of all of the paperwork.

We are here to help you. Please call, email or talk to us on Live Chat and we can discuss options, fees and organise information and a no obligation free visit to help guide you.

What to do next?

Once you have a Home Care Agreement, a care plan and an individualised budget, your care and services can begin.

Your Home Care Package starts on the day your Home Care Agreement is signed. As part of the Aged Care Reforms you may move your package to a new provider at any stage.

The Aged Care Assessment Team (ACAT) will determine the level of care that you require.

There are four levels of care within the Home Care Packages program, with each level differing in the quantity of services and resources available.

Level 1 Home Care Package

A Level 1 Home Care Package offers a basic level of entry into care that's designed to support you with your basic care needs. You may require domestic assistance and help with simple manual tasks at home. Call 1300 993 591 to discuss a Level 1 Home Care Package

Level 2 Home Care Package

Support to help you with your low level care needs. On a Level 2 Home Care Package, you are still independent in areas such as personal care, but need a bit more support each week, including shopping and social support.Call 1300 993 591 to discuss a Level 2 Home Care Package

Level 3 Home Care Package

A Level 3 Home Care Package is an intermediate level of care. You are likely to have been assessed as requiring support in personal care, meal preparation and medication planning.Call 1300 993 591 to discuss a Level 3 Home Care Package

Level 4 Home Care Package

For a Level 4 Home Care Package, you have been assessed as requiring personal care support typically from five to seven times per week, and up to twice daily. You may also require transport or domestic assistance.Call 1300 993 591 to discuss a Level 4 Home Care Package

5 Easy Steps to getting a Home Care Package

Step 01
Do I need help at home?
Step 02
Register with My Aged Care to be assessed for a Home Care Package.
Step 03
You will be assessed by the ACAT and put in a national queue for a Home Care Package.
Step 04
When you receive your letter from My Aged Care, speak with your chosen Home Care Provider.
Step 05
Choose your Aged Care Provider and sign your Home Care Agreement.

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